1.0 e-Training Site Conduct Your   access   to   OETC’s   systems   is   provided   on   good   faith. All   communication   must   be   kept   clean,   decent   and   of   a   respectful   nature.   The administration   of   OETC   has   full   right   to   alter,   delete   or   append   any   comments   or   communications   made   by   the   user.   Any   complains arising   from   the   users   actions   may   result   in   a   “recorded”   warning   to   the   user.   After   3   warnings,   the   users   account   will   be   temporarily suspended   or   permanently   terminated   (incl.   all   student   records)   and   your   IP   address(s)   could   be   banned   from   the   e-Trainer   system.   If   you are   registered   in   courses   at   the   time   of   account   suspension   or   termination,   your   fees   may   be   refunded.   If   you   are   suspected   of inappropriate   conduct   and   you   are   part   of   a   Municipal   Account,   usage   records   and   example   communications   could   be   provided   to   your employer. 2.0 Registration Registration   for   courses   is   accomplished   either   through   creating   an   account   through   OETC   e-Trainer   system   and   purchasing   each   course of   interest. Alternatively,   courses   can   be   purchased   in   bulk   via   the   Course   Store ,   or   in   bulk   via   the   Invoice   Set-up .   If   you   are   an   operator looking   to   register   for   a   course   and   would   like   an   OETC   Representative   to   contact   your   Supervisor   or   Training Administrator   for   approval on   your   behalf,   submit   the   Supervisor   Request    form.   We   will   acquire   payment   information   from   your   employer   if   approved   and   will   contact you with either a  employer denial or registration and login information. 3.0 Payment - Bandwidth Course   Fees   DO   NOT   include   cost   of   internet   connection   or   bandwidth   used   for   e-Training.   The   maximum   bandwidth   used   for   e-Training is   0.8MB/s   but   bandwidth   resource   requirements   are   normally   much   lower   than   this.   Each   course   is   a   maximum   of   ~   500Mb   /   0.7CEU’s. Unless otherwise stated in the course description the cost of print manuals are an extra to the course fees. 4.0 Tax Information GST   /   HST   will   be   charged   if   in   Canada.   USA   and   international   students   are   not   charged   local   taxes   (at   this   time).   Costs   for   your   OETC course   may   be   tax   deductible   as   a   business   expense   by   the   attendee.   Contact   your   tax   advisor   to   ascertain   whether   you   qualify   for   this tax   deductible   business   expense.   OETC   will   provide   our   HST   Business   number   if   requested.   OETC   provides   GST   number   on   all   invoiced accounts. 5.0 Cancellations - Refunds e-Training   -   Cancellations   for   a   purchased   e-Training   course   must   be   made   in   writing   via   e-mail   Admissions@OETC.ca .   If   the   course   is less   than   10%   complete,   fees   will   be   refunded   less   any   fees   for   print   manuals   (OETC   Manuals,   Text   books   &   any   shipping   fees,   if applicable)   in   addition   to   a   15%   manual   processing   fee   (if   course   includes   a   manual).   Students   who   do   not   cancel   and   do   not   attend   the course   are   responsible   for   the   full   registration   fee   but   online   course   access   remain   active   for   1yr.   If   you   have   extenuating   circumstances, please contact us  to discuss. 6.0 Transferability e-Training   -   All   pre-paid   course   fees   may   be   transferred   to   a   different   course   or   may   be   transferred   to   a   colleague   only   if   no   more   than 10% of the course is complete. Please notify us by emailing Admissions@OETC.ca  with:   Subject:  “Transfer to Colleague” OR “Transfer to Other Course” OR “Cancel and Refund” Body: - Course Name and date enrolled - Original attendee full name and Operator number if known - Name of new attendee - Username & First/last Name & Operator Number number if known (if   transferring to a  colleague) NOTE: If choosing a different course, you will be responsible for the fees of the manual for that course if the   cancelled course manual was already sent out. 7.0 Prerequisites Some   courses   have   prerequisites   that   the   OETC   registrar   believes   to   be   the   minimum   requirements   for   successful   course   completion.   If   a prerequisite is required for a specific course it will be indicated in the course description.  8.0 Copyright All   intellectual   property   rights,   including   copyright,   patents,   design   rights   and   know-how   in   or   relating   to   the   course   or   course   materials provided   or   made   available   in   connection   with   the   course,   remain   the   sole   property   of   their   authors   and   no   copies   of   course   materials   may be   made,   whether   electronic,   print   or   otherwise,   unless   expressly   agreed   to   in   writing   by   the   OETC   Managing   Director.   Some   OETC manuals   include   third   party   copyrighted   information   which   OETC   has   negotiated   and   paid   for.   Copyright   of   third   party   materials   remain   the property   of   the   original   copyright   owner   and   is   used   under   specific   or   fair   use   license   by   OETC.   This   third   party   copyright   information   can only be reproduced with the license and permission of the original copyright owner. 9.0 Schedule Changes - upgrades OETC   reserves   the   right   to   make   changes   and   updates   to   its   Web-Network-Server   Infrastructure   including   all   services   and   options available   via   its   website.   We   do   not   guarantee   accuracy   or   availability   of   these   services,   nor   make   any   claim   of   uptime   maintainability   (but we   aim   for   99%   uptime).   OETC   also   updates   courses   from   time   to   time,   which   may   reset   a   course   attendants   location,   requiring   the student   to   restart   their   course   following   an   update   (if   the   course   is   not   complete).   While   we   will   make   every   attempt   to   notify   all   course attendants   in   advance   of   a   course   update,   we   suggest   completing   your   course   within   30-days   from   starting.   If   you   do   experience   issues with your course and your location within has been lost, contact us  to discuss as we can make adjustments to minimise repeated material. OETC   reserves   the   right   to   make   changes   in   any   scheduled   programme(s)   or   cancel   an   event/course   should   circumstances   require.   We will   give   registrants   the   maximum   possible   notice   of   such   changes   and   either   refund   100%   the   course   &   manual   fees   or   allow   transfer   to another date. OETC is not responsible for penalties incurred. 10.0 Freedom of Information OETC’s    e-Trainer    system    retains    some    information    about    the    user.    Information    such    as    marks    &    grades,    course    attempts    and communication.   We   also   track   IP   addressing,   and   software   version   information   for   any   required   local   plug-ins   (if   applicable).   This information   is   only   used   to   provide   e-Trainer   and   web   services   to   the   user   and   is   not   /   will   never   be   sold   or   provided   to   any   third   party except what is accounted for in this section 10.0 Freedom of Information. Cookies:   e-Training   maintains   cookies   on   your   system.   One   to   track   your   progress   in   your   courses   and   others   to   track   each   session   so your experience is smooth and responsive. Course   Completion:   OETC   uses   your   course   completion   status   and/or   marks   to   update   the   regulator   in   your   jurisdiction   if   your   course   is regulator approved. Grades,   Marks   and   Course   Completion:   This   information   will   be   made   available   to   your   employer   if   you   are   part   of   a   company   or municipal group. If you are, your internal administrator will inform you of your membership in this group. IP   addressing   and   other   infrastructure   type   data:   OETC   uses   this   information   to   populate   our   anti-cheating   algorithms.   If   the   system   flags an account, a human is notified and scheduled to investigate. See section 11 for more information. Upon   course   completion,   students   are   unenrolled   and   access   to   information   is   limited.   The   course   completion   certificate   is   retained   for   up to   10yrs.   Similarly,   activity   logs,   IP   addressing   and   other   security   and   anit-plagiarism   /   anti-cheating   data   is   retained   for   a   period   of   up   to 10yrs. Financial: All   credit   card   information   is   handled   by   a   third   party   (Paypal   or   Stripe)   and   as   such,   OETC   does   not   retain   or   record.   Invoicing information is kept in off-line / non-networked files. All   data   and   information   regarding   users   is   available   for   viewing   by   OETC’s   Managing   Director.   Partial   responsibilities   are   delegated   from the   Managing   Director   so   it   is   this   position   that   maintains   full   responsibility   to   keeping   your   information   safe. All   data   more   than   10yrs   old (in most jurisdictions) is deleted. Only data retained is to continue your e-Training account. If   your   e-Training   account   has   not   been   logged   into   for   5-years.   We   delete   your   account,   including   all   user   data.   If   you   ever   need   a   copy   of an   old   Course   Completion   Certificate   after   this   5-yr   period,   just   contact   us.   We   keep   certificates   for   10yrs.   If   you   don’t   want   us   to   delete your account, just log in once ever 5 years. 11.0 Cheating and Plagiarism We   at   OETC   take   the   act   of   cheating   &   plagiarism   very   seriously.   Due   to   the   technological   nature   of   our   program   delivery,   we   have   the ability   to   conduct   various   authentication   strategies   in   flagging   potential   cheating.   If   our   system   suspects   an   instance   of   cheating,   it   will   flag the   suspected   accounts   for   closer   scrutiny   by   human   eyes.   If   our   investigator   suspects   a   case   of   cheating,   we   can   institute   mandatory authentication   on   all   suspected   user   accounts.   If   suspected   cheating   has   been   narrowed   to   a   company   or   municipality   and   not   a   user,   all students   from   that   company   or   municipality   may   be   required   to   undergo   mandatory   authentication.   At   which   time,   the   workplace   director will be contacted. If   you   have   been   found   guilty   of   cheating   by   an   OETC   investigation,   your   account   will   be   terminated   and   you   will   be   restricted   from   taking Director/Regulator   Approved   courses   via   our   e-Trainer   system   for   a   minimum   of   1yr   throughout   which   time   no   CEU’s   can   be   acquired. During   this   suspension,   your   legal   and   used   names   will   also   be   flagged   and   we   will   terminate/block   all    IP    addresses   used   throughout   the life   of   your   account.   This   means   that   if   you’ve   taken   courses   at   your   workplace,   your   entire   workplace   will   be   suspended.   Your   workplace may   have   the   ability   to   re-instate   it’s   access   by   committing   in   writing,   that   the   cheating   individual(s)   will   be   bared   from   accessing   the OETC   e-Trainer   System   while   on   workplace   computers.   OETC   reserves   the   right   to   require   User Account   restrictions   at   the   workplace   to ensure the integrity of our system, to facilitate reinstatement of a workplace IP address. If   you   suspect   a   colleague   of   cheating,   please   use   our   Whistle   Blower    form   to   report.   We   will   take   all   precautions   to   keep   whistle-blower information anonymous; however, we will not guarantee anonymity in cases of false reporting. Suspected individual(s) will have the right to explain and defend before final action is taken. OETC   reserves   the   right   to   institute   periodic   authentication   without   notice   to   the   student.   OETC   does   execute   randomized   authentication procedures   when   accessing   quizzes   and   certificates.   If   you’ve   had   an Authentication   call   /   email   /   e-message,   please   don’t   be   alarmed,   as you may be experiencing a randomized procedure. Finalized   cases   of   cheating   will   be   reported   to   the   provincial   or   state   certification   regulator   representative   unless   expressly   forbidden   by law in that jurisdiction.
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