What information do we collect? We collect information from you when you register on our site, enrol in an OETC course or subscribe to our newsletter. Any data we request that is not required will be specified as voluntary or optional. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You will be required to create an account. Please see OETC’s Terms & Conditions for more information. Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: • To personalize your experience (your information helps us to better respond to your individual needs) • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer. • To ensure and enforce compliance with our anti-plagiarism / anti- cheating policies. Your Email address: The email address you provide for order processing and site communications, may be used to send you information and updates pertaining to your order, request, student questions and/or course updates. However, if you send an information request via our contact us page your email will only be used to correspond with you regarding your request. This address will be deleted after the information request has been closed. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or enter, submit, or access your personal information. These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely and Firewall Scanning to actively protect our servers from hackers and other vulnerabilities. OETC annually and periodically scans all database and website files using SiteLock ® to ensure our site is Malware Free OETC uses PayPal and Stripe payment gateway systems to ensure we are using the most up to date and secure method of payment process available on the internet. Due to this operating philosophy, OETC does not keep any records of your personal financial information as this is processed completely by Paypal or Stripe. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Any telephone payments made will include a deletion of credit card information following the successful or failed transaction. OETC Use of cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information). OETC uses cookies in only 2 ways: • To allow you secured access to our e-Training system. • To maintain any location information within partially completed Unit Presentations (Flash Cookies). Do we disclose any information to outside parties? No and we never will, we do not sell, trade, or otherwise transfer to outside parties any of your personal information. This does not include trusted third parties (such as PayPal or Stripe) who assist us in operating our website, conducting our business, (Regulator Director Approval i.e. provincial, state certification boards & ministries), so long as those parties agree to keep this information confidential under OETC’s Privacy Policy. We may also release your information when we believe a release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Third party links At OETC discretion, we will include or offer third party links (such as Provincial, State or Federal links) or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. If we become aware of a Third Party link in blatant breach of OETC’s policies, you will be provided a warning before leaving our site for the third party site. Canadian, USA and California and On-line Privacy Protection Acts conformance. Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. in addition to the Canadian and USA Privacy Acts. We therefore will not distribute your personal information to outside parties without your consent. Children’s On-line Privacy Protection Act. California Compliance Statement: We are in compliance with the requirements of COPPA (Children’s On-line Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. CAN-SPAM Compliance We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act by never sending out misleading information. OETC Regulatory Newsletter in relation to SPAM OETC’s monthly newsletter is a voluntary opt-in subscription and any recipient of the OETC monthly newsletter can unsubscribe at any time via the links at the bottom of the newsletter. Subsequently, if you believe OETC is practising in bad faith or utilising its newsletter email database or newsletter communication medium for any business other than communicating regulatory information, relevant industry news or OETC course information, a complaint option is available at the bottom of each newsletter. OETC uses Mailchimp as its professional contracted email list administrator. On-line / Off-line Privacy Policy This on-line privacy policy applies only to information collected through our website and information collected off-line. This also applies to any information we may acquire from “The Regulator” in regards to delivering, uploading or recording accredited training hours. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the enrolment in OETC courses. Your Consent By using our site, you consent to our privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change. This policy was last modified on Dec 2018 Contacting Us If there are any questions regarding this privacy policy or any aspects of OETC’s website, product or service we provide, you may contact us using the information below. Or visit our Contact us page to complete an information request form. http://www.OETC.ca Hamilton, Ontario, Canada info@OETC.ca Privacy Policy Customer Pledge We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the following important privacy laws and initiatives: Canadian & USA Privacy Acts CAN-SPAM Act of 2003 Federal Trade Commission Fair California Online Privacy Protection Act Children’s Online Privacy Protection Act Controlling the Assault of Non-Solicited Pornography and Marketing Act