Frequently Asked Questions

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If I want to take a course, what’s the process and what can I expect? To purchase and enrol in courses you have 2 options: 1) You can Add to Cart” , any course from the store or from within the e-Trainer System. You’ll be immediately provided Enrollment Keys upon payment completion. Create a free eTrainer Account or log into your existing account. These keys can then be pasted (CTRL V) into your Dashboard screen for immediate Enrollment and access. 2) You can also sign up for multiple courses at once via our Group Enrollment Form on the Invoice Set- up Page and be billed either by Credit Card or Account Payable. After logging into your eTrainer Account, you’ll be brought to your Dashboard Screen where all your recently accessed courses are listed. You can get to your courses either through your dashboard, selecting “Courses” in the toolbar at the top of the screen and selecting “My Course” or selecting “My Courses” in the right tool panel from within the e-Trainer System. Each course is split into individual units. Each unit includes a Unit Presentation in the form of an Interactive Presentation, Self Contained Web-Browser Document or PDF Manual and a corresponding Unit Quiz. If in a Web or PDF Manual based course, your Unit Quiz will be automatically unlocked upon opening the Manual or Unit Website. You can review the course material (via website or manual) and complete the quiz in parallel. If in a Presentation style course (i.e. Spills in Canada ) complete the presentation to unlock your Unit Quiz. Obtain 70% on the unit quiz to unlock the next unit presentation and/or quiz; And so on till you get to the last Unit Quiz. All unit quizzes can be attempted an unlimited number of times and have no time limit. All quizzes are open book. Practically anything can be used to answer the questions, Internet, presentations, manuals, all except asking a friend. Your quiz progress is saved on each click of “Check” under each question, so you don’t need to complete a full quiz in one sitting. Upon logging back in, you can puck up on your quiz from where you left off. Once all your course assets are completed, you’ll be asked to complete a Course and Trainer Assessment (required for Regulator Approved and CEU based courses). Once done, you’ll unlock your last asset, your Course Completion Certificate. It has a unique identifier code for security purposes. It’ll come as an emailed PDF and will also be available for download from within the e-Trainer System - User Profile . If you ever need another copy, all your earned certificates are available from your Account Drop-down menu at the top right (from within the e-Trainer System). We also keep records at our office for a minimum of 5-years (in most jurisdictions). If you want an example, create a free account, login and register yourself into the free c-Training 101 course. It’s a short example of how the courses work and you’ll get 0.3 CEU’s uploaded to your regulator. How do I go about purchasing a course: 1 . Multiple courses for myself or other staff 2 . Municipality or Company pay via invoice 1) Course Purchase Option 1 - Add to Cart Visit our Store , review our courses and Add to Cart ’. Purchase one or more courses for yourself or others via credit card or PayPal. Upon checkout, you’ll be provided Enrollment Keys via email/download that unlock and instantly enroll the recipient. These digital codes can be emailed to staff along with a templated email that instructs the recipient on how to log in, where to input the key, as well as provides a brief description of the course. Training budget dollars left over? Enrollment Keys can be redeemed up to 1yr from date of purchase. Once redeemed, your course enrollment is active for 1yr. Visit our Store to “Add to Cart” 2) Course Purchase Option 2 - Invoiced Complete our Invoice form to get your courses invoiced to the workplace. With this option, you’ll be assigned an Account Administrator . Whenever you want staff enrolled into courses, simply email your Administrator , you’ll be invoiced. It’s then your option to either: 1 . We send you the number of Enrollment Keys for the courses requested. You distribute them. 2 . If you provide us the staff emails, we’ll directly email the Enrollment Keys . a . In both cases above, the student creates their own account and inputs their Enrollment Key codes at their dashboard screen to access their course. Don’t worry, it’s easy and we provide step by step instructions and site link ( ). 3 . If they have e-Training accounts, we can Manually Enroll your staff into the requested courses, then email them a notification. 4 . If they don’t have e-Training Accounts, provide us with: Name Email address WWOCS Operator Number (ON) and we’ll create their accounts, enroll your identified staff to the requested courses manually and email each operator their login credentials, instructions and links. In all cases above, we invoice you. You can find Invoice Setup at the top of any screen and in our footer. In addition to needing information on staff and courses, we’ll also need your (Authorized Employer Representative) contact information and address/contact and Purchase Order number if applicable, for invoice submission. We also subscribe to e-transfers and invoice payment by credit card. Does anything need to be downloaded to my computer? Not a thing! OETC’s e-Trainer System uses the latest server and cross browser broadcast technology available. This means your experience will be completely web based. An Internet connection with the ability to view flash is all you need (We’re phasing out flash). What are Enrollment Keys? When you Add to Cart and checkout, you are immediately emailed your Enrollment Keys. These are a 16-40 digit code that can be inputted into a Submission box located in everyones Dashboard Screen (from within the e-Trainer System). You are also provided an instructions PDF for download; however, all the instructions are within your email as well. Inputting these Key Codes will immediately Enroll the recipient into the course purchased. The Enrollment Key code is valid for 1-year from the time of purchase and once used, the enrollment to the course lasts for 1 year. A good way to use up end of year training dollars, if this is within your purchasing policy guidelines. Can I view my purchased courses on my Playbook, I-Pad, I-Phone or Android Device? OETC’s e-Training system is presently at the very leading edge of technological advancement. While most of our course content is vie wable on various hand-held devices, some content may not show correctly. We continue to trial new scripting and applications to ensure a flawless experience across all platforms. Even with this, some content includes considerable text and detailed diagrams and pictures that may be difficult to view on smaller hand held devices like phones. Most tablets present our content clearly; and all course content works across all browsers on computers. Google Chrome renders content the best. What are Director / Regulator Approved hours and why are they different across jurisdictions ? Director Approval is the term used for Regulator Approved courses in some jurisdictions. If you would like OETC to seek regulator approval in your jurisdiction, just contact    us to register your request. Other jurisdictions call these training hours by other terms like Regulated Training Hours or CEU’s - Certified Education Units. CEU value is 1/10th or 0.1 times the number of contact hours of instruction. i.e. 14 hours of training (or 2 days) is equal to 1.4 CEU’s. All OETC e-Training courses are regulator approved in Ontario, Canada which, at the present time, is one of the strictest jurisdictions for Drinking Water operator certification. It is noteworthy to mention that a course may be assessed with different CEU’s in different jurisdictions. This happens because each regulator governs its own assessment system. OETC is working with regulators and industry organizations to advocate for standardization. However, we do not expect standardization across North America soon. ABC (association of Boards of Certification) recently expired the Standard CEU Assessment program. OETC is responding by now registering Regulator Approval jurisdiction by jurisdiction. What’s the course cancellation policy OETC’s cancellation policy is embedded in our Term   and   Conditions . You can view this policy via the link provided. I’m registering from outside of North America, can I still take a course? The short answer is yes! Our training teaches common industry knowledge from the industrial and environmental sector. All math courses, and courses where maths is required are delivered equally in Metric and Imperial. Normally, both systems are juxtaposed side by side for easy comparison. We believe clean, safe drinking water and a sewage free environment is a universal human right. Thus we welcome operators from around the world. What is the Little Gift Icon mean in the checkout? During checkout you may notice a little present/gift icon. This is a useful option if you are purchasing courses for someone else. By selecting the Gift icon your order will be sent to someone of your choosing. You’ll still get the receipt and a summation of your order, but the Keys and Instructions file download link will be sent to the email address provided. Unfortunately, this can’t be broken up between multiple email address (yet) and is only useful if you are purchasing for 1 individual. But if this is what you are doing, it’s useful as it saves you the step of sending a second email to the operator purchased for. If you want to sign up multiple operators and recieve our quarterly progress report, it’s suggested to use our “ Group Enrollment Form ”. Is OETC American or Canadian, I what to know what units my courses will be in? OETC Inc. is a proud Canadian Corporation; and we believe this gives us a unique perspective on the Water and Wastewater industry. Canadian operations are comfortable communicating in both Imperial and Metric. We believe our courses will only serve your needs if they are delivered in the mathematical language you understand and use. All OETC courses, where math is used, are presented in both imperial and metric. Our Fundamental and Advanced Math Series of courses (Math Tools, where a lot of units of measure, calculations and formula are used) includes dual examples and in all cases, dual learning paths where the operator can choose either Metric or Imperial at a click, view/practice both juxtaposed. This means you can see the same examples answered in both units of measure, and because they are presented side by each, it promotes comparison. In our Level 1 series of courses, all unit quizzes are a mixture of both systems of unit measure. In our level 2 courses, where complex or empirical equations are vastly different, we offer the option of Metric or Imperial quizzing. We encourage, and provide the opportunity for learning & practicing both systems, but we don’t force you to. Your Training, Your Way…! We have 2 operators in our Control Room, Is it OK for my colleague to listen in when not on rounds? Not a problem, in fact we encourage it. The enrolled student is the only individual that will complete unit quizzes and receive a certificate of completion and receive the CEU’s (If regulator Uploads are required). The registered operator is also the only individual that can ask questions, but anyone around can listen in, read and gain the same benefit of knowledge. For this reason, OETC e-Training is a great choice for operations where multiple persons can gain training from one enrollment. Courses that use a course manual will allow you to save, email and print the manual as many times as you wish. In most juristictions, training not accompanied with a Completion Certificate can still be logged as “On the Job Training” with a supervisory sign off (and you only pay for the one registrant); And because our mission statement is “Protecting the Community & Environment through Knowledge”, we actually encourage it. When I take a course, will I need to take it all at once or can I pause it? You don’t need to complete your course(s) in a single sitting. You can close the window or log out whenever you wish. In our version 2 courses, the next time you log in, you’ll be asked if you want to pick it up where you left off. In our Version 3 courses, your unit quiz will pick up where you left off once you re-login and go back to your course. Your next unlocked course asset will be ready and unlocked when you return. Is there a Trainer available should I need help and what about my certificate and CEU’s? When you log into your course, you’ll be provided an introduction to your course and course trainer. Included on your e-Training view screen is a link to the trainer. Clicking the link will bring up the trainers OETC contact page. The trainer will normally get back to you within 24hrs. Upon successful completion of your course, your certificate will be made available to you right away as the last and final section of your course to unlock. If there is a problem printing your certificate, contact us and an OETC representative we will either email or snail mail a copy to you (but this has never been necessary to date). If your course is regulator approved in your jurisdiction and your regulator requires marks or completion status reports from the training provider, we will provide it directly to the regulator (if the course is approved in your jurisdiction). OETC uploads regulator required data within 72hrs of course completion. If your regulator requires uploads, then you will also receive an email communication once upload is complete. How long is my course available once purchased, how many times can I fail? Upon purchase, your course will be available for 1 yr or until final completion (whichever is less). You have 1yr to complete your course before your course access expires. If you’ve been given an Enrollment Key, it is valid for 1-year before expiry (you’ll still have 1-yr from enrollment to complete your course). Similarly, your access will be “Unenrolled” a few days following the final completion of your course. All unit quizzes are set up in such a way as to allow continual tries of quizzes until you pass 70%. If you’re having a difficult time, you can always go back and review the unit again, or keep the unit open in another tab. Quizzes are NOT time limited but they do change on each attempt, some get increasingly more difficult. Even after you pass a unit or section you can retake that section and try for a better mark. Our system records your highest attempt.

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