Known Browser Issues

Browsers, Browsers, so many Browsers OETC’s ground breaking e-Trainer System is a complex integrated system programmed to work with most up to date browsers and devices. However, there are some known issues that are described on this page. Internet Browsers all works on slightly different coding and not all are equal. OETC’s e-Trainer System has been programmed for compatibility with all standards compliant web browsers: Desktop: Chrome Firefox Safari Internet Explorer Mobile: MobileSafari Google Chrome HOWEVER, we do suggest keeping your browser up to date. Here are some services to assist with this: Computer Hope Updatemybrowser.org OETC does not endorse the organisation listed above. Browsers with known issues: Internet Explore 10 and below Safari 7 and below Microsoft Edge - NOT 100% HTML5 Compatible Older versions of Chrome have issues loading the PDF Window - See update instructions below Chrome This seems to be the most stable web browser for using OETC’s e-Training System as well as viewing the JavaScript/HTML/PHP based e-Training course files. You can update Chrome for maximum compatibility by: 1 - Clicking the three dots on the top right side. 2 - Select Help in the drop down menu 3 - Select “About Google Chrome” and the version screen should come up and automatically update the browser. Edge: Microsoft Edge browser is not 100% compatible with HTML5. The “Spills in Canada” course should not be viewed with the MS Edge Browser due to these known issues. Internet Explorer Version 10 This seems to be one of the more stable web browsers for using OETC’s e-Training System as well as viewing the JavaScript based e- Training course files. Internet Explorer Versions 9, 8 & 7 There has been some reported issues with Video and JavaScript showing as black boxes. These is no fix or work around. We have gotten good reports on I.E. 11 but recommend Chrome as Internet Explorer is no longer supports updates and security patches for version prior to Version 11. Click Here for more information from Microsoft. Internet Explorer Version 11 Version 2 Animated Courses: There is a reported issue with unit presentations starting from the beginning as opposed to starting where you last left off on subsequent loads. Not really an issue if you complete a unit presentation after starting. Most presentations are no longer than 1hr each. Version 3 Web based Courses: No issues reported. Want more Detail The following browser recommendations and settings will improve your experience using the OETC e-Training System and ensure access to the activities and tools in your e-Training courses and on our site. Browser Versions For security reasons, OETC recommends updating browsers to the most recent version for your operating system. Computer Hope Updatemybrowser.org OETC does not endorse the organisation listed above. Browser Settings The following browser settings should be selected: Enable Cookies Enable Javascript* Note: Javascript is NOT the same as Java. e-Training does not require Java, but it does require Javascript (Archived-Version 2 courses). Some devices such as Smartboards and certain tablet PCs with touch screen capabilities may exhibit problems with OETC’s e-Training System’s drag-and- drop features (Are being retired in version3+ courses). If you experience problems with such devices, you may wish to use a desktop computer when you need these features. You can also turn off Javascript in your browser (see below) and use the alternative interface instead of drag-and-drop. *NOTE: OETC’s e-Training System automatically enables Javascript on your browser upon logging into the the e-Training site. Instructions for browser settings for are available here: Firefox help: http://support.mozilla.com/en-US/home?as=u Chrome help: http://www.google.com/support/chrome/?hl=en Internet Explorer help: http://windows.microsoft.com/en-US/internet-explorer/help Safari: go to Safari > Preferences. The settings are located on the Security and Privacy tabs. Note: In most browsers (not Safari), you can make an exception for e-Training if you don't want to use these settings for all websites.
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Having Issues - Browser Troubleshooting 1) Can’t access next course resource like a Quiz or Presentation, even-though I completed the previous item. This can be the result of the Internet Browser not updating. Hard Refreshing the page (CTRL - F5) should clear the browser cache, refresh the page and allow you to progress, but this is not easy or available on cell phones/tablets. When CTRL-F5 is not available or doesn’t work, logging out and back in helps. Not a common problem, but we’ve seen it sometimes inflict cell phones & some tablets. For Android phones and tablets you can access the browser menu and select “Request desktop version” OR Click the Refresh icon from the menu . This completes a hard refresh. You will find a trash icon to clear cache of the current site, and alternatively a "restore preferences" button. If this is not your issue, or if the above instruction doesn’t fix your problem, below are more instructions of things to try below. 2. Check supported browser versions. Check to see if your problem is related to known issues with your browser or version, below. If this a possible problem, updating the browser should help. 3. Clear your browser's cache. Clearing your browser's cache may help to resolve problems such as trouble using drag-and-drop features (retired in newer courses), trouble viewing the grades or some of the more advanced features in the quizzes. See Clear Your Bowser's Cache . 4. Try a different browser, and/or move to a different computer. You may find it helpful to have more than one browser installed on your computer. If you run into problems using e-Training, moving to another browser may resolve your issues ( Google Chrome is recommended ). You can also try moving to a different computer to see if the problem persists. This may help to discern whether your issue was a problem with the browser on the computer where you experienced the issue, or with OETC’s e-Training System. Once you find a stable browser, stick with it for the duration of a particular unit presentation or the whole course. 5. Still having problems? If the issue persists inh multiple browsers, and on a different computer, please report your problem to the OETC Help Centre and to acquire assistance. Although rare, we have had reported issues integrating with some Municipal and Corporate IT security systems. Click here for Contact us information
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