1.0 e-Training Site ConductYour access to OETC’s systems is provided on good faith. All communication must be kept clean, decent and of a respectful nature. The administration of OETC has full right to alter, delete or append any comments or communications made by the user. Any complains arising from the users actions may result in a “recorded” warning to the user. After 3 warnings, the users account will be temporarily suspended or permanently terminated (incl. all student records) and your IP address(s) could be banned from the e-Trainer system. If you are registered in courses at the time of account suspension or termination, your fees may be refunded. If you are suspected of inappropriate conduct and you are part of a Municipal Account, usage records and example communications could be provided to your employer. 2.0 RegistrationRegistration for courses is accomplished either through creating an account through OETC e-Trainer system and purchasing each course of interest. Alternatively, courses can be purchased in bulk via the Course Store, or in bulk via the Invoice Set-up. If you are an operator looking to register for a course and would like an OETC Representative to contact your Supervisor or Training Administrator for approval on your behalf, submit the Supervisor Requestform. We will acquire payment information from your employer if approved and will contact you with either a employer denial or registration and login information.3.0 Payment - BandwidthCourse Fees DO NOT include cost of internet connection or bandwidth used for e-Training. The maximum bandwidth used for e-Training is 0.8MB/s but bandwidth resource requirements are normally much lower than this. Each course is a maximum of ~ 500Mb / 0.7CEU’s. Unless otherwise stated in the course description the cost of print manuals are an extra to the course fees.4.0 Tax InformationGST / HST will be charged if in Canada. USA and international students are not charged local taxes (at this time). Costs for your OETC course may be tax deductible as a business expense by the attendee. Contact your tax advisor to ascertain whether you qualify for this tax deductible business expense. OETC will provide our HST Business number if requested. OETC provides GST number on all invoiced accounts.5.0 Cancellations - Refundse-Training - Cancellations for a purchased e-Training course must be made in writing via e-mail Admissions@OETC.ca. If the course is less than 10% complete, fees will be refunded less any fees for print manuals (OETC Manuals, Text books & any shipping fees, if applicable) in addition to a 15% manual processing fee (if course includes a manual). Students who do not cancel and do not attend the course are responsible for the full registration fee but online course access remain active for 1yr. If you have extenuating circumstances, please contact us to discuss.6.0 Transferabilitye-Training - All pre-paid course fees may be transferred to a different course or may be transferred to a colleague only if no more than 10% of the course is complete. Please notify us by emailing Admissions@OETC.ca with:Subject: “Transfer to Colleague” OR “Transfer to Other Course” OR “Cancel and Refund”Body:- Course Name and date enrolled- Original attendee full name and Operator number if known- Name of new attendee - Username & First/last Name & Operator Number number if known (if transferring to a colleague)NOTE: If choosing a different course, you will be responsible for the fees of the manual for that course if the cancelled course manual was already sent out.7.0 PrerequisitesSome courses have prerequisites that the OETC registrar believes to be the minimum requirements for successful course completion. If a prerequisite is required for a specific course it will be indicated in the course description. 8.0 CopyrightAll intellectual property rights, including copyright, patents, design rights and know-how in or relating to the course or course materials provided or made available in connection with the course, remain the sole property of their authors and no copies of course materials may be made, whether electronic, print or otherwise, unless expressly agreed to in writing by the OETC Managing Director. Some OETC manuals include third party copyrighted information which OETC has negotiated and paid for. Copyright of third party materials remain the property of the original copyright owner and is used under specific or fair use license by OETC. This third party copyright information can only be reproduced with the license and permission of the original copyright owner.9.0 Schedule Changes - upgradesOETC reserves the right to make changes and updates to its Web-Network-Server Infrastructure including all services and options available via its website. We do not guarantee accuracy or availability of these services, nor make any claim of uptime maintainability (but we aim for 99% uptime). OETC also updates courses from time to time, which may reset a course attendants location, requiring the student to restart their course following an update (if the course is not complete). While we will make every attempt to notify all course attendants in advance of a course update, we suggest completing your course within 30-days from starting. If you do experience issues with your course and your location within has been lost, contact us to discuss as we can make adjustments to minimise repeated material.OETC reserves the right to make changes in any scheduled programme(s) or cancel an event/course should circumstances require. We will give registrants the maximum possible notice of such changes and either refund 100% the course & manual fees or allow transfer to another date. OETC is not responsible for penalties incurred.10.0 Freedom of InformationOETC’s e-Trainer system retains some information about the user. Information such as marks & grades, course attempts and communication. We also track IP addressing, and software version information for any required local plug-ins (if applicable). This information is only used to provide e-Trainer and web services to the user and is not / will never be sold or provided to any third party except what is accounted for in this section 10.0 Freedom of Information.Cookies: e-Training maintains cookies on your system. One to track your progress in your courses and others to track each session so your experience is smooth and responsive.Course Completion: OETC uses your course completion status and/or marks to update the regulator in your jurisdiction if your course is regulator approved.Grades, Marks and Course Completion: This information will be made available to your employer if you are part of a company or municipal group. If you are, your internal administrator will inform you of your membership in this group.IP addressing and other infrastructure type data: OETC uses this information to populate our anti-cheating algorithms. If the system flags an account, a human is notified and scheduled to investigate. See section 11 for more information.Upon course completion, students are unenrolled and access to information is limited. The course completion certificate is retained for up to 10yrs. Similarly, activity logs, IP addressing and other security and anit-plagiarism / anti-cheating data is retained for a period of up to 10yrs.Financial: All credit card information is handled by a third party (Paypal or Stripe) and as such, OETC does not retain or record. Invoicing information is kept in off-line / non-networked files.All data and information regarding users is available for viewing by OETC’s Managing Director. Partial responsibilities are delegated from the Managing Director so it is this position that maintains full responsibility to keeping your information safe. All data more than 10yrs old (in most jurisdictions) is deleted. Only data retained is to continue your e-Training account. If your e-Training account has not been logged into for 5-years. We delete your account, including all user data. If you ever need a copy of an old Course Completion Certificate after this 5-yr period, just contact us. We keep certificates for 10yrs. If you don’t want us to delete your account, just log in once ever 5 years.11.0 Cheating and PlagiarismWe at OETC take the act of cheating & plagiarism very seriously. Due to the technological nature of our program delivery, we have the ability to conduct various authentication strategies in flagging potential cheating. If our system suspects an instance of cheating, it will flag the suspected accounts for closer scrutiny by human eyes. If our investigator suspects a case of cheating, we can institute mandatory authentication on all suspected user accounts. If suspected cheating has been narrowed to a company or municipality and not a user, all students from that company or municipality may be required to undergo mandatory authentication. At which time, the workplace director will be contacted.If you have been found guilty of cheating by an OETC investigation, your account will be terminated and you will be restricted from taking Director/Regulator Approved courses via our e-Trainer system for a minimum of 1yr throughout which time no CEU’s can be acquired. During this suspension, your legal and used names will also be flagged and we will terminate/block allIPaddresses used throughout the life of your account. This means that if you’ve taken courses at your workplace, your entire workplace will be suspended. Your workplace may have the ability to re-instate it’s access by committing in writing, that the cheating individual(s) will be bared from accessing the OETC e-Trainer System while on workplace computers. OETC reserves the right to require User Account restrictions at the workplace to ensure the integrity of our system, to facilitate reinstatement of a workplace IP address.If you suspect a colleague of cheating, please use our Whistle Blowerform to report. We will take all precautions to keep whistle-blower information anonymous; however, we will not guarantee anonymity in cases of false reporting.Suspected individual(s) will have the right to explain and defend before final action is taken.OETC reserves the right to institute periodic authentication without notice to the student. OETC does execute randomized authentication procedures when accessing quizzes and certificates. If you’ve had an Authentication call / email / e-message, please don’t be alarmed, as you may be experiencing a randomized procedure.Finalized cases of cheating will be reported to the provincial or state certification regulator representative unless expressly forbidden by law in that jurisdiction.