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Frequently Asked Questions - e-Training Courses

The Questions

Have a question and don’t see the answer, contact your trainer via the

Email the Trainer link at the top right of your course player

If I want to take a course, what’s the process and what can I expect?

Following  

your  

purchase  

of  

the  

course  

through  

OETC’s  

secure  

payment  

gateway  

through  

Paypal,  

you  

will  

be  

provided  

a

confirmatory  

email  

detailing  

your  

purchase.  

You  

will  

also  

be  

provided  

a  

link  

to  

our  

e-Training  

log  

in  

page  

where  

you  

will  

be

able  

to  

create  

your  

username  

and  

password.  

From  

there,  

whenever  

you  

want  

to  

log  

into  

your  

course,  

you  

simply  

follow  

the

link  

provided  

in  

your  

email  

or  

come  

to  

the  

OETC  

website  

and  

click  

the  

e-Training  

link  

in  

the  

navigation  

bar  

at  

the  

top  

of  

this

screen.  

Insert  

your  

username  

and  

password  

and  

you’ll  

be  

brought  

to  

OETC’s  

e-Training  

Home  

Screen.  

This  

is  

where  

you’ll

have access to your course(s) and any certificates you’ve unlocked.

I’ve hit the previous and next buttons and now my course is stuck

?

 

This  

can  

happen  

from  

time  

to  

time  

depending  

on  

how  

the  

particular  

slide  

you  

are  

on  

is  

programed  

to  

behave  

to  

revisiting

the  

slide.  

To  

get  

back  

to  

where  

you  

were,  

select  

the  

Navigation  

link  

at  

the  

top  

right  

side  

of  

your  

course  

player.  

Then  

select

the  

last  

slide  

in  

the  

list  

that  

is  

grayed  

out.  

It  

should  

reset  

your  

current  

slide.  

If  

this  

doesn’t  

work,  

select  

the  

previous  

grayed

out  

slide.  

You  

can  

also  

try  

the  

Save/Exit  

link  

on  

the  

top  

right  

and  

either  

select  

previous  

or  

exiting  

and  

coming  

back  

to  

your

course, selecting “resume” at the startup screen.

Does anything need to be downloaded to my computer?

Not  

a  

thing!  

OETC’s  

uses  

the  

latest  

server  

broadcast  

technology  

available.  

This  

means  

your  

experience  

will  

be  

completely

web  

based.  

An  

Internet  

connection  

with  

the  

ability  

to  

view  

flash  

is  

all  

you  

need  

(We’re  

phasing  

out  

flash  

on  

v-2.0  

courses

and  

replacing  

with  

HTML5  

&  

AVI).  

At  

this  

time,  

this  

is  

leading  

edge  

technology.  

To  

our  

knowledge,  

OETC  

is  

the  

only

organization  

within  

the  

Drinking  

Water  

and  

Wastewater  

industry  

to  

provide  

these  

rich,  

in-depth,  

engaging  

and  

regulator

approved courses.

Can I view my purchased courses on my Playbook, I-Pad, I-Phone or Android Device?

OETC’s  

e-Training  

system  

is  

presently  

at  

the  

very  

leading  

edge  

of  

technological  

advancement.  

While  

most  

of  

our  

course

content  

is  

vie

wable  

in  

various  

hand-held  

devices,  

some  

content  

may  

not  

show  

correctly.  

We  

continue  

to  

trial  

new  

scripting

and   applications   to   ensure   a   flawless   experience   across   platforms.   OETC   is   presently   testing   a   Bata   version   of   our   e-

Training  

system  

which  

mor

e  

integrated  

with  

various  

mobile  

platforms.  

We  

are  

presently  

rolling  

out  

Version  

2.0  

courses

which  

are  

compatible  

with  

more  

devices  

and  

browsers;  

however,  

you  

can  

still  

utilize  

your  

mobile  

device  

for  

OETC  

e-

Training for Version 1 courses, they just may not be optimized for your device. 

What are Direct

or Approval hours

?

Director

Approval  

is  

the  

term  

used  

for  

Regulator

Approved  

courses  

in  

the  

jurisdiction  

of  

Ontario,  

Canada.  

If  

you  

would  

like

OETC  

to  

seek  

regulator  

approval  

in  

your  

jurisdiction,  

just  

contact  

us

  

to  

register  

your  

request.  

Other  

jurisdictions  

call  

these

training  

hours  

by  

other  

terms  

like  

regulated  

training  

hours  

or  

CEU’s  

-  

Certified  

Education  

Units.  

CEU  

value  

is  

1/10th  

or  

0.1

times the number of contact hours of instruction. i.e. 14 hours of training (or 2 days) is equal to 1.4 CEU’s.

All  

OETC  

e-Training  

courses  

are  

regulator  

approved  

in  

Ontario,  

Canada  

which,  

at  

the  

present  

time,  

is  

one  

of  

the  

strictest

jurisdictions  

for  

Drinking  

Water  

operations  

certification.  

We  

strive  

to  

also  

certify  

our  

courses  

in  

all  

Canadian  

provinces  

who

require it. We presently have certified courses in ON, NS and are under review in AB, BC, SK.

What’s the course cancellation policy

OETC’s  

cancellation  

policy  

is  

embedded  

in  

our  

Term  

and  

Conditions.  

You  

can  

view  

this  

policy  

via  

the  

link  

at  

the  

bottom  

of

the page or

click here

.

I’m registering from outside of North America, can I still take a course?

The  

short  

answer  

is  

yes!  

Our  

training  

teaches  

common  

industry  

knowledge  

from  

the  

industrial  

and  

environmental  

sector.  

If

looking  

to  

attend  

from  

outside  

North  

America,  

please  

review  

our  

International  

Enrollment  

Policy

  

and

  

Shipping  

Policy

 

should you require a print manual.

I want to sign up for more than one course, how do I do it.

At  

this  

time,  

our  

online  

auto  

system  

only  

allows  

for  

a  

single  

course  

purchase.  

We  

are  

working  

on  

developing  

an  

updated

database  

but  

in  

the  

mean  

time,  

if  

you  

purchase  

multiple  

courses  

you  

will  

have  

multiple  

user  

names  

and  

passwords.  

We

know  

this  

could  

be  

a  

bit  

confusing  

so  

following  

your  

purchase,  

you  

will  

be  

provided  

a  

form  

to  

have  

all  

course  

activated  

into

one  

account  

or  

you  

can  

just  

contact  

us  

via  

email  

or  

phone  

to  

amalgamate  

your  

courses.  

Just  

tell  

us  

your  

name  

and  

the

courses  

you’re  

enrolled  

in  

and  

we’ll  

contact  

you  

with  

your  

new  

login  

credentials.  

We  

apologies  

in  

advance  

for  

any

inconvenience this causes, were working on a better way.

Why is there s discount for Small Operating Authorities and First Nations?

At  

OETC  

we  

understand  

there  

are  

unique  

challenges  

faced  

by  

Small  

Committees  

and  

First  

Nations

.  

In  

line  

with  

OETC’s

Mission  

Statement

,  

we  

do  

offer  

a  

20%+  

discount  

for  

all  

courses  

to  

approved  

personnel  

and  

operating  

authorities.  

This

discount  

was  

originally  

meant  

for  

North

American  

jurisdictions  

(Canada,  

USA),  

but  

it  

can  

be  

used  

to  

apply  

discounts  

to  

any

person  

or  

authority  

around  

the  

world  

that  

can  

prove  

similar  

challenges.  

OETC’s  

Mission  

Statement

  

is  

not  

only  

a  

jumble  

of

words on a page. Our company was founded on these principles and we stand by them.

 

Is OETC American or Canadian, I what to know what units my courses will be in?

OETC  

is  

a  

proudly  

Canadian  

Company;  

and  

we  

believe  

this  

gives  

us  

a  

unique  

perspective  

on  

the  

Water  

and  

Wastewater

industry.  

Canadian  

operations  

are  

comfortable  

communicating  

in  

both  

Imperial  

and  

Metric.  

Non-Mathematical  

courses

where  

calculations  

are  

used  

in  

a  

minor  

way  

are  

normally  

completed  

in  

both  

Metric  

&  

Imperial.  

For  

math  

courses  

or  

courses

where  

a  

lot  

of  

measure  

units  

are  

used,  

all  

courses  

are  

provided  

with  

both  

imperial  

or  

metric.  

Our  

Fundamental  

Math  

Series

uses  

both  

metric  

and  

imperial  

to  

demonstrate  

key  

concepts  

relevant  

to  

the  

course.  

While  

our  

Advanced  

Series  

of  

math

courses  

(level  

2)  

includes  

dual  

examples  

and  

in  

all  

cases,  

dual  

learning  

paths  

where  

the  

student  

can  

choose  

either  

Metric

or  

Imperial.  

Why,  

you  

can  

even  

do  

both  

if  

you’d  

like.  

Our  

courses  

will  

only  

serve  

your  

needs  

if  

it  

is  

delivered  

in  

the

mathematical language you understand and use.

We  

have  

2  

operators  

in  

our  

Control  

Room,  

Is  

it  

OK  

for  

my  

colleague  

to  

listen  

in  

when  

not  

on

rounds?

Not  

a  

problem,  

in  

fact  

we  

encourage  

it.  

The  

enrolled  

student  

is  

the  

only  

individual  

that  

will  

complete  

tests  

and  

exams  

and

receive  

a  

certificate  

of  

completion.  

The  

enrolled  

student  

is  

also  

the  

only  

individual  

that  

can  

ask  

questions  

and  

take  

part  

in

our  

operators  

forum,  

but  

anyone  

around  

can  

listen  

in  

and  

gain  

the  

same  

benefit  

of  

knowledge.  

For  

this  

reason,  

OETC  

e-

Training  

is  

a  

great  

choice  

for  

operations  

where  

multiple  

persons  

can  

gain  

training  

from  

one  

enrollment.  

It  

can  

still  

be  

logged

as “On the Job Training” in most jurisdictions with a supervisory sign off (and you only pay once).

I have a group of folks I’d like to have trained, what are my options?

To  

sign  

up  

a  

group  

of  

students  

contact  

Admissions

  

and  

request  

sign  

up  

for  

multiple  

students.  

We  

have  

a  

number  

of

options   

available   

including   

a   

paid   

service   

where   

OETC   

can   

grant   

Administrators   

that   

sign   

up   

multiple   

students

Administrative  

rights  

in  

our  

system.  

This  

means  

you  

or  

an  

administrator  

could  

log  

into  

our  

e-Training  

system  

and  

view

student marks, progress reports and course / student activity for the students under your administration.

This  

is  

a  

great  

option  

if  

you  

want  

to  

use  

OETC’s  

e-Training  

system  

as  

your  

training  

provider  

of  

choice.  

You  

can  

grant  

a

number  

of  

students  

/  

operators  

access  

to  

multiple  

courses  

and  

have  

the  

ability  

to  

acquire  

usage  

information,  

monitor

logins,  

time  

spent,  

and  

acquire  

marks  

achieved.  

We  

can  

even  

set  

up  

a  

pay  

as  

you  

go  

system  

where  

your  

staff  

are  

granted

access  

to  

all  

OETC  

courses  

(or  

the  

courses  

you  

specify)  

and  

you  

are  

only  

charged  

for  

the  

courses  

students  

use  

(Fee

based  

based  

on  

50%  

completion).  

The  

student  

can  

take  

any  

course  

multiple  

times,  

even  

after  

successful  

completion.  

You

are  

only  

charged  

for  

a  

course  

used  

once  

annually.  

NOTE:  

Most  

regulatory  

authorities  

only  

allow  

a  

course  

to  

be  

used  

for

CEU (Certified Education Units) value once in a certification update cycle.

I want to sign up all my plant staff, get progress reports and save money, got something for me?

(Same  

as  

Above)  

To  

sign  

up  

a  

group  

of  

students  

contact  

Admissions

  

via  

Mr.  

Martin’s  

contact  

and  

request  

sign  

up  

for

multiple  

students.  

We  

have  

a  

number  

of  

options  

available  

including  

a  

paid  

service  

where  

OETC  

can  

grant  

Administrators

that  

sign  

up  

multiple  

students

Administrative  

rights  

in  

our  

system.  

This  

means  

you  

or  

an  

administrator  

could  

log  

into  

our  

e-

Training  

system  

and  

view  

student  

marks,  

progress  

reports  

and  

course  

/  

student  

activity  

for  

the  

students  

under  

your

administration.

This  

is  

a  

great  

option  

if  

you  

want  

to  

use  

OETC’s  

e-Training  

system  

as  

your  

training  

provider  

of  

choice.  

You  

can  

grant  

a

number  

of  

students  

/  

operators  

access  

to  

multiple  

courses  

and  

have  

the  

ability  

to  

acquire  

usage  

information,  

monitor

logins,  

time  

spent,  

and  

acquire  

marks  

achieved.  

We  

can  

even  

set  

up  

a  

pay  

as  

you  

go  

system  

where  

your  

staff  

are  

granted

access  

to  

all  

OETC  

courses  

(or  

the  

courses  

you  

specify)  

and  

you  

are  

only  

charged  

for  

the  

courses  

students  

use  

(Fee

based  

based  

on  

50%  

completion).  

The  

student  

can  

take  

any  

course  

multiple  

times,  

even  

after  

successful  

completion.  

You

are  

only  

charged  

for  

a  

course  

used  

once  

annually.  

NOTE:  

Most  

regulatory  

authorities  

only  

allow  

a  

course  

to  

be  

used  

for

CEU (Certified Education Units) value once in a certification update cycle.

Can I really save money this way. My budgets are tight.

Think   about   the   external   costs   to   an   organization   to   have   operations   and   maintenance   staff   travel   off   site   for   training.   You have   the   cost   of   the   training,   this   goes   without   saying. There   is   the   lost   productivity   as   the   employee   is   out   of   the   facility   for the   full   duration   of   the   training.   Then   there   is   the   travel   cost,   meal   expenses,   accommodation.   This   not   to   mention   the environmental costs of the travel both of the students and the trainer. With OETC’s e-Training on-Demand system there is no lost time as the operator can take their course at their convenience. Either   on   the   night   shift,   at   home,   on   at   designated   times.   The   course   remembers   your   location   within   it,   so   you   can   stop   a course   at   any   time   and   upon   your   return,   you   can   pick   up   were   you   left   off.   Learn   when   it’s   convenient   for   you.   Many   times we   just   day   sleep   through   the   last   couple   of   hours   of   a   training   day.   With   OETC’s   system,   you   can   just   turn   the   course   off and   come   back   to   it   when   your   ready.   This   means   you   actually   get   more   out   of   it.   Sooo   ya,   its   much   better   value   for   you training dollar.

I just logged into my course and was told I needed to start over, what gives?

With   being   at   the   leading   edge   of   technology,   we   still   have   some   bugs   to   work   out   that   appear   under   certain   instances. You can   be   required   to   start   your   course   again   from   the   beginning   in   three   scenarios.   The   first   and   second   are   similar   and appear   if   you   are   logging   into   your   e-Training   system   from   a   different   computer   or   a   different   browser.   In   some   operating systems,   your   location   within   the   course   is   stored   dependent   of   your   operating   system   and/or   browser.   If   you   log   in   using   a different   computer,   our   system   “may”   get   confused   and   not   recognize   that   you   have   already   completed   sections   of   your course.   Unfortunately,   the   only   option   is   to   either   start   your   course   over   again   or   log   in   using   the   original   computer   used. This   is   an   ingrained   flaw   in   our   system   and   it   cannot   be   over-ridden   manually.   To   mitigate,   all   newer   courses   being developed   for   the   e-Training   system   will   be   presented   in   separate   sections.   This   means   that   if   you   do   loose   your   spot,   the OETC Admin can manually mark a section as complete. Only some courses offer this multi-staged up version. The   third   case   of   loosing   your   location   within   your   course   is   if   we   conduct   a   course   update.   OETC   periodically   updates   all our   e-Training   courses.   When   this   happens,   the   location   within   the   course   of   all   students   is   lost.   Don’t   worry,   if   you’ve completed   your   course   your   marks   and   certificates   are   still   valid,   the   only   sacrifice   for   a   course   update   is   loss   of   location   of current   student   not   100%   complete. Also,   if   you   haven’t   started   your   course   yet,   there   is   no   concern.   When   you   start   your course,   you   will   be   starting   on   the   latest   version.   Unless   there   is   a   fatal   bug   in   the   course,   we   only   update   on   a   30   day cycle   and   even   then   only   if   necessary.   But   don’t   worry,   we   won’t   do   this   out   of   the   blue.   There   is   a   news   feed   on   your course   front   page,   and   we;ll   keep   you   updated   there.   We   post   any   pending   updates   there   with   the   planned   date.   If   you complete your course by the date listed, you’re safe.

When I take a course, will I need to take it all at once or can I pause it?

You   don’t   need   to   complete   your   course(s)   in   a   single   sitting.   You   can   close   the   window   or   log   out   whenever   you   wish.   The next   time   you   log   in,   you’ll   be   asked   if   you   want   to   pick   it   up   where   you   left   off.   NOTE:   there   are   2   instances   where   our

system may not recognize your location. Read the FAQ above on that subject.

Is there a teacher available should I need help and what about my certificate and CEU’s?

When   you   log   into   your   course,   you’ll   be   provided   an   introduction   to   your   course   and   course   developer.   Included   on   your   e- Training   view   screen   is   a   link   to   the   trainer.   Clicking   the   link   will   bring   up   the   trainers   OETC   contact   page.   The   trainer   will normally get back to you within 24hrs. Upon   successful   completion   of   your   course,   your   certificate   will   be   made   available   to   you   right   away   as   the   last   and   final section    of    your    course    to    unlock.    If    there    is    a    problem    printing    your    certificate,    contact    your    trainer    or    an    OETC representative   and   we   will   either   email   or   snail   mail   a   copy   to   you.   If   your   course   is   regulator   approved   in   your   jurisdiction and   your   regulator   requires   marks   or   completion   status   reports   from   the   training   provider,   we   will   provide   it.   OETC regulatory uploads regulator required data on Monday and Thursday evenings, each week.

How long is my course available once purchased, how many times can I fail?

Upon   purchase,   your   course   will   be   available   for   1   yr   or   until   final   completion.   We   are   presently   working   on   a   perpetual user   account   where   all   your   records   will   perpetually   available   regardless   of   your   account   /   course   status   (until   instructed   by the   user   to   destroy   records),   but   were   not   there   yet. At   this   time   you   have   1yr   to   complete   your   course   before   your   access will be severed. Similarly, your account will be “suspended” a few days following your final completion of your course. Most   of   our   courses   are   set   up   in   such   a   way   as   to   allow   continual   tries   until   you   pass.   Evan   after   you   pass   a   unit   or section   you   can   retake   that   section   and   try   for   a   better   mark.   Our   system   records   your   highest   attempt.   Most   of   our   marked quiz   question   appear   directly   after   the   units   learned,   so   even   if   you   pause   your   course,   you   won’t   need   to   remember   the past completed units unless you want to go back and reinforce that knowledge.

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